How does the NDIS and this Agreement work?
Where possible a copy of the Participant’s NDIS plan may be attached to their Service Agreement. The Parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to:
How is my Service Agreement Renewed?
The Service Agreement may be renewed by the parties on or before the termination date of the existing Service Agreement. Renewal of the Service Agreement must be agreed in writing by both parties (the Participant/Participant’s Nominee and the Parramatta Mission).
How do you change the “Schedule of Supports” provided under your Agreement – either every now and then or permanently?
The Participant and Parramatta Mission may agree on ad-hoc changes to the schedule of supports from time to time subject to Parramatta Mission being able to meet such changes at short notice.
The Participant and Parramatta Mission may vary the Service Agreement to accord with any change to the Participant’s NDIS plan.
Any variation must be agreed in writing after consultation between the Participant and Parramatta Mission and will apply no earlier than 7 days after the agreed date of variation.
Where there are frequent changes either the Participant or Parramatta Mission can request a review of the Schedule of Supports.
How is your privacy and confidentiality maintained?
Parramatta Mission respects and upholds your rights to privacy protection in accordance with the privacy provisions in the Privacy Act, 1988 (Commonwealth), Privacy and Personal Information Protection Act, 1998 (NSW) and Health Records and Information Privacy Act, 2002 (NSW). [Extracted from our attached Privacy Brochure]
In addition, Parramatta Mission is committed to protect the Participant’s privacy and confidential information; it operates in accordance with the National Disability Insurance Scheme Act 2013 and rules.
How do you end a Service Agreement?
Should either party wish to end the Service Agreement, we both agree to give 4 weeks’ notice. If either party fails to meet their responsibilities or the terms set out in this agreement or where there is a risk to the safety of staff or the Participant, then the requirement of notice will be waived.
How do you give us Feedback, complaints and disputes?
You can give us your feedback through RED portal at https://www.parramattamission.org.au/red
Can I also contact the NDIS?
Yes you can also contact the National Disability Insurance Agency by calling 1800 800 110, visit one of their offices in person, or visit ndis.gov.au for further information.
What is GST: Goods and services tax?
For the purpose of GST legislation, the Parties confirm that:
What do some words mean in your agreement: Glossary of Terms – NDIS Service Agreement?
What is your Cancellation Statement?
Under the Australian Consumer Law (ACL), you have certain rights to cancel a Service (known as Support):
Please note: if cancellation of supports is not received within the notice period Parramatta Mission may make a claim.
Under the ACL, in the event that Parramatta Mission fails to supply a support due to its own default, then it shall not make a claim for that support. The Participant/Participant’s nominee shall be entitled to require Parramatta Mission to re-supply the support. If the Participant/Participant’s Nominee arranges alternative support, the alternative Provider shall be entitled to claim. The Participant shall not be entitled to make any claim on the initial Provider in this event.
Please contact us if you have any further questions in regards to your service agreement or anything else.
You can download a copy of our NDIS Services Agreement V1.33 December 2019
You can download our Cancellation and NoShow Policy
Already have an NDIS plan and would like to speak to us about how we can help support you?Get In Touch
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